Speaking Service
Move beyond static metrics and unlock new ways of thinking. Dennis Wakabayashi helps executive teams identify the deeper forces driving growth, trust, and competitive relevance across markets.
Dennis Wakabayashi delivers Atlas² intelligence through strategic keynote presentations worldwide.
Transform your organization's understanding of customer experience through pattern-based market intelligence. As former VP of Integrated Marketing at Omincom’s Integer Group and creator of the Atlas² methodology, Dennis brings Fortune 500 expertise and proprietary analytical frameworks to global audiences.
2025 CX World Tour
Bringing Atlas² intelligence to six continents.
Dennis is delivering keynote presentations and consulting engagements worldwide, with confirmed appearances in Dallas, Las Vegas, New York, London, Dubai, Abu Dhabi, Cape Town, Lisbon, Seoul, Tokyo, São Paulo, and additional markets throughout 2025.
Each engagement combines:
Atlas² methodology training and application
Industry-specific competitive intelligence insights
Cultural pattern analysis for local market success
Strategic advisory sessions with executive teams
Keynote Topics
The Atlas² Advantage: Why Market Leaders See What Others Miss
Most organizations measure customer satisfaction. Elite performers decode customer behavior patterns. Learn the nine analytical vectors that reveal competitive advantage hidden in plain sight.
Cultural CX Intelligence: The $34.7 Million Market Entry Mistake
73% of international expansions fail within 24 months. The primary cause isn't operational weakness. It's cultural misalignment. Discover the three CX Cultural Archetypes that determine global success.
The 35-Point Performance Divide: How Elite Organizations Build Structural Advantage
The performance gap between top and bottom organizations exceeds 35 points globally. This represents fundamentally different business models, not operational differences. Learn what the elite 13.5% do differently.
From Satisfaction to Intelligence: The Evolution of Customer Experience Strategy
Customer experience has evolved beyond satisfaction measurement. Today's leaders use CX as competitive intelligence, decoding market patterns that drive strategic decisions.
The Wakabayashi Index: Systematic CX Strategy for Volatile Markets
How Fortune 500 companies use proprietary analytical frameworks to stress-test customer strategies and predict competitive outcomes before they happen.
Speaking Credentials
Recognized Global Authority
Named "Top 50 CX Experts of the Decade" by industry publications
Campaign Magazine's "Digital 40 Over 40" honoree
Chair of Judges for US Customer Experience Awards 2024
International Customer Experience Institute standards contributor
Global Speaking Experience
Keynote speaker across six continents at major industry conferences
World Marketing Summit (Turkey), West African CX Summit (Nigeria)
ISG Future Workplace Summit (New York), Lisbon CX Summit (Portugal)
Host and MC of CX Symposium Canada, CEM Africa Summit
Presentation Formats
Keynote Presentations
45-90 minutes
Strategic overview of Atlas² methodology with industry-specific applications. Includes Q&A and framework introduction.
Executive Briefings
2-3 hours
Deep-dive sessions for leadership teams. Combines methodology training with custom analysis of your market position.
Conference Presentations
30-60 minutes
Industry-focused presentations tailored to conference themes and audience needs.
Keynote Presentations
45-90 minutes
Atlas² methodology training combined with hands-on application to your strategic challenges.
Previous speaking clients include:
Fortune 500 retail organizations (McDonald's 10,000+ restaurants)
Global healthcare systems and digital health leaders
International consulting firms and strategy teams
Government agencies and diplomatic initiatives
Major industry conferences and CEO summits
Within 30 days of Dennis's presentations, organizations report immediate strategic clarity and actionable frameworks for competitive advantage.
Investment
Speaking engagement fees reflect the strategic value of Atlas² intelligence and Dennis' global expertise. Investment varies based on event scope, location, customization requirements, and strategic advisory components.